IMPROVING USER EXPERIENCE FOR COLLABORATION BETWEEN BUSINESS UNITS
A fillable PDF form was developed to create a standardized process for gathering information from other groups. Entering information in form is easier and more intuitive for those who are inputting information and for those who are analyzing the inputs. All pages contain editable fields, radio buttons, links for fast navigation, and upon completion the form can be submitted using a button.
Word document is translated into fillable PDF for ease of use
Fillable PDF for gathering information to evaluate new projects
ENHANCING REQUEST FOR INFORMATION (RFI) PROCESS
Fillable PDF for gathering information to evaluate new vendors
DEVELOPING INFORMATION ARCHITECTURE
Collaborating with a non-collocated team in an effort to sort and organize important work data and resources housed in multiple locations
CREATING PROCESS DOCUMENTATION
New processes were documented by creating a series of "knowledge base" style pages in SharePoint that could be easily edited, referenced, and shared.
Sharing documentation in many different ways - including wiki pages, videos, and one-on-one meetings - was a part of managing the change and establishing norms around the new processes.